FAQ

Frequently asked questions

Does my insurance cover telemedicine or telepsych from home?


All major insurance policies are covering these services in your home according to your individual plan. This may change as the COVID pandemic changes




I am nervous about privacy and getting help.


Because video communications can be done in your home, there has never been a more private way to "get to the office." Our communication platforms are encrypted to HIPAA regulations. We can send a secure text-link or email-link for this real-time video encounter. With self-scheduling and an appointment in your home, privacy has never been greater.




I am not very good with computers. Will this work for me?


Absolutely! Our staff is very capable of walking you through it. All smartphones work easily as do camera ready tablets and laptops. We are glad to work with you and find a solution to get you the access to care that you need.




I don't have insurance, but I am ready for help. What do I do?


Please call. There are a number of options we can set up. Our credentialed application counselor can help you through the insurance hoops. It is important to start when you are ready. If that is now, let's go for it. Noone will be denied access to service for inability to pay. There is discounted rates dependent on your financial situation. Please request an application to be considered for sliding scale services.